bdbaje Privacy Policy

Introduction

This Privacy Policy describes how bdbaje ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the bdbaje website and services. By creating an account on bdbaje or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.

bdbaje is committed to handling your personal data responsibly. We understand that players in Bangladesh trust us with sensitive information — including identity documents and payment details — and we take that responsibility seriously. This policy is written in plain language so you know exactly what is happening with your data at every stage.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents form the full agreement between you and bdbaje regarding your use of the platform.

Data We Collect

bdbaje collects only the personal data that is necessary to provide you with a safe, functional, and compliant betting experience. The categories of data we collect are set out below.

bdbaje does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily provide it in the context of a responsible gaming request (for example, disclosing a gambling-related health concern when requesting self-exclusion).

How We Collect Your Data

bdbaje collects personal data through several channels. Understanding how your data reaches us helps you make informed decisions about what you share.

• Registration form: When you create a bdbaje account, you provide your name, date of birth, mobile number, and email address directly through our registration form.
• Identity verification: When bdbaje requests identity verification, you upload documents directly through our secure verification portal. These documents are processed by our verification partner and are not stored on bdbaje's primary servers beyond the verification period.
• Deposits and withdrawals: When you make a financial transaction on bdbaje, our payment processing partners transmit transaction reference data to us. We do not receive or store your full bKash, Nagad, or Rocket account credentials.
• Gameplay activity: Our game servers automatically record all bets, game rounds, and session activity associated with your bdbaje account as part of normal platform operation.
• Cookies and tracking: When you visit bdbaje, our website automatically collects technical data including your IP address, browser type, and session information through cookies and similar technologies. See Section 6 for full details.
• Support interactions: When you contact bdbaje support via live chat or email, we retain a record of that communication to help resolve your query and improve our service quality.

How We Use Your Data

bdbaje uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which bdbaje processes your data are:

• Account operation: To create and manage your bdbaje account, process your deposits and withdrawals, and deliver the games and services you have requested.
• Identity verification: To confirm that you meet the eligibility requirements to use bdbaje, including age verification and identity checks required by our operating obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited activities on the bdbaje platform.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service based on past interactions.
• Legal compliance: To comply with applicable laws and regulations, including financial record-keeping obligations and responses to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and game selection of the bdbaje platform.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We will only send promotional communications if you have opted in to receive them.

Data Sharing

bdbaje does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: bKash, Nagad, Rocket, and DBBL receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the data they hold.
• Identity verification providers: When bdbaje requests identity verification, your documents are processed by a certified third-party verification service. This provider is contractually bound to process your data only for verification purposes and to delete it once the process is complete.
• Fraud prevention services: bdbaje shares limited technical data (such as IP addresses and device fingerprints) with fraud prevention partners to identify and block fraudulent activity across the platform.
• Legal and regulatory authorities: bdbaje will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or in response to a valid legal order. We will notify you of such disclosures where we are legally permitted to do so.
• Business transfers: In the event that bdbaje undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply going forward.

Cookies & Tracking

bdbaje uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our site. Here is a breakdown of the types of cookies we use:

You can manage non-essential cookies through your browser settings. Disabling preference or analytics cookies will not prevent you from using bdbaje, but some features may not work as smoothly. Disabling essential or security cookies may prevent you from logging in or using certain platform functions.

Data Retention

bdbaje retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are:

• Account data: Retained for the duration of your active account plus 5 years after account closure, to comply with financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial compliance requirements.
• Identity verification documents: Retained for the period required by our verification obligations, typically 5 years from the date of verification. Copies held by our verification partner are deleted once verification is complete.
• Support communications: Retained for 2 years from the date of the last interaction, to allow us to reference past queries if you contact us again.
• Gameplay data: Retained for 5 years from the date of each session, to support dispute resolution and responsible gaming monitoring.
• Cookie and analytics data: Session cookies are deleted when you close your browser. Analytics data is retained in anonymised, aggregated form for up to 2 years.

When your data is no longer required, bdbaje securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

Your Data Rights

As a bdbaje player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the bdbaje support team via live chat or email at [email protected]. We will respond within 30 days.

• Right of access: You can request a copy of all personal data that bdbaje holds about you. We will provide this in a clear, readable format within 30 days of your request.
• Right to rectification: If any personal data bdbaje holds about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly from your account settings.
• Right to erasure: You can request that bdbaje delete your personal data. We will honour this request where we are not legally required to retain the data. Note that transaction records and identity verification data must be retained for compliance purposes even after account closure.
• Right to restrict processing: You can request that bdbaje restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request that bdbaje provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You can object to bdbaje processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.

Security Measures

bdbaje implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• AES-256 encryption for all personal data stored on bdbaje servers.
• TLS 1.3 encryption for all data transmitted between your device and the bdbaje platform.
• Two-factor authentication (2FA) available for all player accounts — we strongly recommend enabling this in your account settings.
• Continuous automated monitoring of all account activity for signs of unauthorised access or suspicious behaviour.
• Regular penetration testing and security audits conducted by independent third-party security firms.
• Strict internal access controls ensuring that only authorised bdbaje staff can access personal data, and only to the extent required for their role.
• Staff training on data protection and security best practices, conducted on a regular basis.

Minors & Under-18 Protection

bdbaje is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the bdbaje registration process, and we reserve the right to request additional proof of age at any time.

If bdbaje discovers that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete all personal data collected from that individual, and void any transactions made on the account. Any balance in the account at the time of closure will be returned to the payment method used for deposits, minus any bonus funds.

If you are a parent or guardian and believe that a minor has registered on bdbaje using false age information, please contact our support team immediately at [email protected]. We will investigate and take action within 24 hours.

Changes to This Policy

bdbaje may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via the email address on file and display a prominent notice on the bdbaje platform for at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page reflects when the policy was most recently revised. We recommend reviewing this page periodically so you are always aware of how bdbaje handles your personal data. Your continued use of bdbaje after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdbaje handles your personal data, please get in touch using any of the following channels:

• Live Chat: Available 24/7 directly from the bdbaje platform. This is the fastest way to reach us for urgent data-related queries.
• Email: [email protected] — for formal data rights requests, please include "Data Rights Request" in the subject line so we can route your message to the right team immediately.

bdbaje aims to respond to all privacy-related enquiries within 5 business days and to complete formal data rights requests within 30 days of receipt. If your request is complex or involves a large volume of data, we may extend this period by up to an additional 30 days, in which case we will notify you of the extension and the reason for it.